ThrivePass Support
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ThrivePass Support
Accessing & Navigating ThrivePass
General
4
What is ThrivePass?
What Pre-Tax/Healthcare continuation offerings does ThrivePass offer?
How can I bookmark the ThrivePass website on my phone for easy access?
Managing Your Benefits
Contact ThrivePass
2
How do I contact ThrivePass?
I need help with my ThrivePass pre-tax, COBRA or retiree billing benefit. Who should I contact?
Registering with ThrivePass
4
Why does ThrivePass ask for an alternate email address on file?
How do I register my Thrive Account?
How do I register and log in to my account using Single Sign-On?
I can't find my registration email. What do I do now?
Logging Into ThrivePass
6
How can I access ThrivePass?
How do I change my password?
I forgot my password. What do I do?
I am trying to reset my password but receive a registration e-mail. What does this mean?
I am trying to login using single sign-on and it's not accepting my password. What do I do?
See all 6 articles
Account Settings
7
How do I verify my alternate email address?
How can I update my email preferences?
When should I add credit card or debit card information?
When should I add banking information? (ACH)
How can I remove my credit or debit card information?
See all 7 articles
Thrive Account
General
10
Introducing the Thrive Account!
What is the Thrive Account?
How does my program work?
What is the difference between the Thrive Account and an HSA?
How can I use the funds in my Thrive Account?
See all 10 articles
Reimbursement
15
How do I receive reimbursement if my company adds it to my paycheck?
What is reimbursement?
How do I submit a reimbursement?
What types of documents can I upload as Proof of Purchase?
Can I reimburse a large purchase over time, and if so, how?
See all 15 articles
Marketplace
3
What is the Marketplace?
My cost is higher than what is in my wallet. What amount should I indicate on my reimbursement request?
Billing Support
Rewards
2
How can I access my rewards?
How do I redeem my Visa gift card?
Tuition Reimbursement
General
6
What is the tuition reimbursement program?
How do I receive reimbursement?
How long does it take to be reimbursed?
What types of documentation do I need for reimbursement?
What is the enrollment and approval process?
See all 6 articles
Pre-Tax (HSA, FSA, HRA)
General
7
Health Savings Account (HSA)
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
Dependent Care FSA
Commuter Benefits
See all 7 articles
COBRA & Retiree Billing
General
2
COBRA Administration
Retiree Billing
Help Desk Software
by Freshdesk