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Program-Specific Guidelines & FAQs
How does my company's program work?
Do my funds expire?
Accessing & Navigating ThrivePass
What is ThrivePass?
What Pre-Tax/Healthcare continuation offerings does ThrivePass offer?
How can I bookmark the ThrivePass website on my phone for easy access?
Managing Your Benefits
How do I contact ThrivePass?
I need help with my ThrivePass pre-tax, COBRA or retiree billing benefit. Who should I contact?
Registering with ThrivePass
Why does ThrivePass ask for an alternate email address on file?
How do I register my Thrive Account?
How do I register and log in to my account using Single Sign-On?
I can't find my registration email. What do I do now?
Logging Into ThrivePass
How can I access ThrivePass?
How do I change my password?
I forgot my password. What do I do?
I am trying to reset my password but receive a registration e-mail. What does this mean?
I am trying to login using single sign-on and it's not accepting my password. What do I do?
See all 6 articles
How do I verify my alternate email address?
How can I update my email preferences?
When should I add credit card or debit card information?
When should I add banking information? (ACH)
How can I remove my credit or debit card information?
See all 7 articles
Introducing the Thrive Account!
What is the Thrive Account?
How does my program work?
What is the difference between the Thrive Account and an HSA?
How can I use the funds in my Thrive Account?
See all 9 articles
How do I receive reimbursement if my company adds it to my paycheck?
What is reimbursement?
How do I submit a reimbursement?
What types of documents can I upload as Proof of Purchase?
Can I reimburse a large purchase over time, and if so, how?
See all 14 articles
What is the Marketplace?
My cost is higher than what is in my wallet. What amount should I indicate on my reimbursement request?
How can I access my rewards?
How do I redeem my Visa gift card?
Learning and Development
Pre-Tax (HSA, FSA, HRA)
Health Savings Account (HSA)
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
Dependent Care FSA
See all 7 articles
COBRA & Retiree Billing
Help Desk Software