ThrivePass Support
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ThrivePass Support
Accessing & Navigating ThrivePass
General
7
What is ThrivePass?
What Pre-Tax/Healthcare continuation offerings does ThrivePass offer?
How can I bookmark the ThrivePass website on my phone for easy access?
Managing Your Benefits
How do I update my ACH information?
See all 7 articles
Contact ThrivePass
2
How do I contact ThrivePass?
I need help with my ThrivePass pre-tax, COBRA or retiree billing benefit. Who should I contact?
Registering with ThrivePass
4
Why does ThrivePass ask for an alternate email address on file?
How do I register my Thrive Account?
How do I register and log in to my account using Single Sign-On?
I can't find my registration email. What do I do now?
Logging Into ThrivePass
6
How can I access ThrivePass?
How do I change my password?
I forgot my password. What do I do?
I am trying to reset my password but receive a registration e-mail. What does this mean?
I am trying to login using single sign-on and it's not accepting my password. What do I do?
See all 6 articles
Account Settings
7
How do I verify my alternate email address?
How can I update my email preferences?
When should I add credit card or debit card information?
When should I add banking information? (ACH)
How can I remove my credit or debit card information?
See all 7 articles
Thrive Account
General
9
Introducing the Thrive Account!
What is the Thrive Account?
How does my program work?
What is the difference between the Thrive Account and an HSA?
How can I use the funds in my Thrive Account?
See all 9 articles
Reimbursement
21
How do I receive reimbursement if my company adds it to my paycheck?
What is the difference between signing up for a membership through ThrivePass and getting reimbursed?
How to Verify your Membership
What types of documents can I upload as Proof of Purchase?
How can I make changes to my monthly reimbursement request?
See all 21 articles
Marketplace
3
What is the Marketplace?
My cost is higher than what is in my wallet. What amount should I indicate on my reimbursement request?
Billing Support
Rewards
0
Pre-Tax (HSA, FSA, HRA)
General
7
Health Savings Account (HSA)
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
Dependent Care FSA
Commuter Benefits
See all 7 articles
COBRA & Retiree Billing
General
2
COBRA Administration
Retiree Billing
Vaccine & Testing Verification
Vaccine Verification
3
I am fully vaccinated. How do I submit my vaccine for verification?
I am partially vaccinated. How do I submit my vaccine for verification?
I have an exemption from being vaccinated. How do I submit my exemption?
Frequently Asked Questions
3
What is the difference between fully vaccinated, partially vaccinated and unvaccinated?
I have an exemption from vaccination. Do I still have to get tested weekly?
What is the QR code?
Testing Verification
0
Help Desk Software
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