Your company must have Direct Deposit enabled as a reimbursement method in order to update your banking information.
If you have a membership or qualified purchase that is not found on our Marketplace, you’re eligible to be reimbursed. If your company has Direct Deposit enabled as a reimbursement method, you can update this information prior to submitting a reimbursement request in your account settings, or you may enter this information when completing a reimbursement request.
If your bank does not support the ability to connect using Plaid, you will have the option to add your bank information manually. This will require that you upload verification of your bank information that will show your full bank account number and routing number such as a voided check or screenshot of your bank account information. To manually add or update your bank account information, please follow these instructions:
1. Log in to your Thrive Account, and select "Settings" on the left side of your screen
2. Under "Reimbursement Methods", there will be a section titled "Bank Account". Click "Update"
3. Enter the requested info (this includes your bank name, your account and routing number, and the type of account it is)
4. Upload a file that outlines your full bank account number.
5. Click "Save".