ThrivePass Support

General 7

• What is ThrivePass?
• What Pre-Tax/Healthcare continuation offerings does ThrivePass offer?
• How can I bookmark the ThrivePass website on my phone for easy access?
• Managing Your Benefits
• How do I update my ACH information?

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Contact ThrivePass 2

• How do I contact ThrivePass?
• I need help with my ThrivePass pre-tax, COBRA or retiree billing benefit. Who should I contact?

Registering with ThrivePass 4

• Why does ThrivePass ask for an alternate email address on file?
• How do I register my Thrive Account?
• How do I register and log in to my account using Single Sign-On?
• I can't find my registration email. What do I do now?

Logging Into ThrivePass 6

• How can I access ThrivePass?
• How do I change my password?
• I forgot my password. What do I do?
• I am trying to reset my password but receive a registration e-mail. What does this mean?
• I am trying to login using single sign-on and it's not accepting my password. What do I do?

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Account Settings 7

• How do I verify my alternate email address?
• How can I update my email preferences?
• When should I add credit card or debit card information?
• When should I add banking information? (ACH)
• How can I remove my credit or debit card information?

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General 9

• Introducing the Thrive Account!
• What is the Thrive Account?
• How does my program work?
• What is the difference between the Thrive Account and an HSA?
• How can I use the funds in my Thrive Account?

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Reimbursement 18

• How do I receive reimbursement if my company adds it to my paycheck?
• What is the difference between signing up for a membership through ThrivePass and getting reimbursed?
• How to Verify your Membership
• What types of documents can I upload as Proof of Purchase?
• How can I make changes to my monthly reimbursement request?

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Marketplace 3

• What is the Marketplace?
• My cost is higher than what is in my wallet. What amount should I indicate on my reimbursement request?
• Billing Support

Rewards 1

• How do I redeem my Visa gift card?

General 6

• What is the tuition reimbursement program?
• How do I receive reimbursement?
• How long does it take to be reimbursed?
• What types of documentation do I need for reimbursement?
• What is the enrollment and approval process?

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General 7

• Health Savings Account (HSA)
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Commuter Benefits

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General 2

• COBRA Administration
• Retiree Billing

Vaccine Verification 3

• I am fully vaccinated. How do I submit my vaccine for verification?
• I am partially vaccinated. How do I submit my vaccine for verification?
• I have an exemption from being vaccinated. How do I submit my exemption?

Frequently Asked Questions 3

• What is the difference between fully vaccinated, partially vaccinated and unvaccinated?
• I have an exemption from vaccination. Do I still have to get tested weekly?
• What is the QR code?

Testing Verification 0