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Accessing & Navigating ThrivePass

General 4
  • What is ThrivePass?
  • What Pre-Tax/Healthcare continuation offerings does ThrivePass offer?
  • How can I bookmark the ThrivePass website on my phone for easy access?
  • Managing Your Benefits
Contact ThrivePass 2
  • How do I contact ThrivePass?
  • I need help with my ThrivePass pre-tax, COBRA or retiree billing benefit. Who should I contact?
Registering with ThrivePass 4
  • Why does ThrivePass ask for an alternate email address on file?
  • How do I register my Thrive Account?
  • How do I register and log in to my account using Single Sign-On?
  • I can't find my registration email. What do I do now?
Logging Into ThrivePass 6
  • How can I access ThrivePass?
  • How do I change my password?
  • I forgot my password. What do I do?
  • I am trying to reset my password but receive a registration e-mail. What does this mean?
  • I am trying to login using single sign-on and it's not accepting my password. What do I do?
See all 6 articles
Account Settings 7
  • How do I verify my alternate email address?
  • How can I update my email preferences?
  • When should I add credit card or debit card information?
  • When should I add banking information? (ACH)
  • How can I remove my credit or debit card information?
See all 7 articles

Thrive Account

General 10
  • Introducing the Thrive Account!
  • What is the Thrive Account?
  • How does my program work?
  • What is the difference between the Thrive Account and an HSA?
  • How can I use the funds in my Thrive Account?
See all 10 articles
Reimbursement 14
  • How do I receive reimbursement if my company adds it to my paycheck?
  • What is reimbursement?
  • How do I submit a reimbursement?
  • What types of documents can I upload as Proof of Purchase?
  • Can I reimburse a large purchase over time, and if so, how?
See all 14 articles
Marketplace 3
  • What is the Marketplace?
  • My cost is higher than what is in my wallet. What amount should I indicate on my reimbursement request?
  • Billing Support
Rewards 2
  • How can I access my rewards?
  • How do I redeem my Visa gift card?

Tuition Reimbursement

General 5
  • What is the tuition reimbursement program?
  • How do I receive reimbursement?
  • How long does it take to be reimbursed?
  • What is the enrollment and approval process?
  • How do I submit a tuition reimbursement request?

Pre-Tax (HSA, FSA, HRA)

General 7
  • Health Savings Account (HSA)
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • Dependent Care FSA
  • Commuter Benefits
See all 7 articles

COBRA & Retiree Billing

General 2
  • COBRA Administration
  • Retiree Billing
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