Getting Started FAQs 8

• What is ThrivePass?
• How do I register my ThrivePass account?
• How do I contact ThrivePass if I have a question?
• What happens if I leave my employer?
• I forgot my password, what do I do?

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Account Settings 8

• How does ThrivePass protect my information?
• Why does ThrivePass require an alternate email address on file?
• How do I verify my alternate email address?
• When should I add credit card or debit card information?
• How can I remove my credit or debit card information?

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Wellness Savings Account (WSA) 20

• How does my program work?
• What is a Wellness Savings Account (WSA)?
• How do I receive my reimbursement? (Employees outside of the US)
• What is the difference between a WSA and an HSA?
• How can I use the funds in my WSA?

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Engage 6

• What is Engage?
• How does my program work?
• Activities
• Challenges
• Your Points

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TPA / PreTax 13

• What Pre-Tax/Healthcare continuation offerings does ThrivePass offer?
• I need help with my ThrivePass pre-tax, COBRA or retiree billing benefit. Who should I contact?
• Health Savings Account
• Health Reimbursement Account (HRA)
• Flexible Spending Account

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Rewards 4

• Rewards
• How can I access my rewards?
• I need help with my rewards. Who should I contact?
• How do I redeem my Visa gift card?

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