ThrivePass Support

General 6

• What is ThrivePass?
• How can I bookmark the ThrivePass website on my phone for easy access?
• How do I update my ACH information?
• How do I add my ACH information?
• Is Plaid Secure?

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Contact ThrivePass 1

• How do I contact ThrivePass?

Registering with ThrivePass 4

• Why does ThrivePass ask for an alternate email address on file?
• How do I register my Thrive Account?
• How do I register and log in to my account using Single Sign-On?
• I can't find my registration email. What do I do now?

Logging Into ThrivePass 6

• How can I access ThrivePass?
• How do I change my password?
• I forgot my password. What do I do?
• I am trying to reset my password but receive a registration e-mail. What does this mean?
• I am trying to login using single sign-on and it's not accepting my password. What do I do?

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Account Settings 7

• How do I verify my alternate email address?
• How can I update my email preferences?
• When should I add credit card or debit card information?
• When should I add banking information? (ACH)
• How can I remove my credit or debit card information?

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General 9

• Introducing the Thrive Account!
• What is the Thrive Account?
• How does my program work?
• What is the difference between the Thrive Account and an HSA?
• How can I use the funds in my Thrive Account?

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Reimbursement 17

• What are the different methods of reimbursements?
• How do I submit a reimbursement?
• How do I submit a recurring reimbursement?
• How do I submit a one-time reimbursement?
• How do I reimburse a large purchase over time?

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Marketplace 2

• What is the Marketplace?
• How to Purchase a Gift Card from the Marketplace

Rewards 0

General 6

• What is the tuition reimbursement program?
• How do I receive tuition reimbursement?
• How long does it take to be reimbursed?
• What types of documentation do I need for tuition reimbursement?
• What is the tuition enrollment and approval process?

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General 9

• Health Savings Account (HSA)
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Commuter Benefits

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General 3

• COBRA Administration
• Retiree Billing
• COBRA Details