We appreciate your trust in us and are committed to providing the highest level of service for all your inquiries. To streamline your support experience, we have designated separate teams specializing in different benefits. Here's how you can get in touch based on the benefit you are inquiring about:
Pre-Tax Services:
- Contact Number: (866) 855-2844
- Operating Hours: Monday-Thursday (7:30 am - 5:30 pm CT), Friday (7:30 am - 5:00 pm CT)
- Email: tpa@thrivepass.com
- Online support: https://support.thrivepass.com/support/tickets/new
- Note: This team can assist with HSA, FSA, HRA, or Commuter/Parking inquiries. For questions related to your Thrive Account or Tuition Reimbursement, please refer to the instructions below.
COBRA Services or Retiree Billing:
- Contact Number: (866) 855-2844
- Operating Hours: Monday-Thursday (7:30 am - 5:30 pm CT), Friday (7:30 am - 5:00 pm CT)
- Email: COBRA@thrivepass.com
- Online support: https://support.thrivepass.com/support/tickets/new
- Note: This team is here to assist with COBRA benefits or retiree billing. For questions related to your Thrive Account or Tuition Reimbursement, please follow the guidance below.
Lifestyle/Wellness or Tuition Services:
- Email: support@thrivepass.com
- Online support: https://support.thrivepass.com/support/tickets/new
- Note: If you have inquiries about your Thrive Account (Lifestyle/Wellness) or the Tuition Reimbursement Program, our dedicated support team is ready to assist you. While phone support is not currently available, we are happy to help you promptly via email.
For Employers:
- If you are an employer, kindly reach out to your dedicated client specialist or relationship manager for personalized assistance.
- Online support: https://support.thrivepass.com/support/tickets/new
Our goal is to respond to all inquiries within two business days, and your satisfaction is our priority. Thank you for choosing ThrivePass, and we look forward to assisting you with any questions or concerns you may have.