The ThrivePass team is available Monday - Friday. Our goal is to respond to all inquires within two business days. To provide the highest level of service to our customers, we have separate teams that are experts in our different benefits. To ensure you are able to get the help you need, please use the contact information for the team you are trying to reach based on the benefit you are inquiring about.
TPA Services:
If you have questions about your HSA, FSA, HRA, Commuter/Parking or COBRA benefits, please call (866) 855-2844 or send an email to tpa@thrivepass.com. Please note that the team answering the phone line cannot answer questions about your Thrive Account or Tuition Reimbursement. If you have questions about Thrive Account or Tuition reimbursements, please see how to contact that team below.
Wellbeing Services
If you have questions about your Thrive Account or Tuition Reimbursement Program, please contact us here or send an email to support@thrivepass.com
Our support team is small but is dedicated to getting back to you as soon as we can. We do not currently provide phone support but are happy to assist you via email.