The ThrivePass team is available Monday - Friday. Our goal is to respond to all inquires within one business day. 

TPA / Pre-Tax / COBRA Support: 

Please call (866) 855-2844 or send an email to 


Wellbeing Support: 

Please contact us here or send an email to   

Our support team is small but is dedicated to getting back to you as soon as we can. We do not currently provide phone support but are happy to assist you via email.