ThrivePass Support

General 8

• What is ThrivePass?
• What Pre-Tax/Healthcare continuation offerings does ThrivePass offer?
• How can I bookmark the ThrivePass website on my phone for easy access?
• Managing Your Benefits
• How do I update my ACH information?

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Contact ThrivePass 2

• How do I contact ThrivePass?
• I need help with my ThrivePass pre-tax, COBRA or retiree billing benefit. Who should I contact?

Registering with ThrivePass 4

• Why does ThrivePass ask for an alternate email address on file?
• How do I register my Thrive Account?
• How do I register and log in to my account using Single Sign-On?
• I can't find my registration email. What do I do now?

Logging Into ThrivePass 6

• How can I access ThrivePass?
• How do I change my password?
• I forgot my password. What do I do?
• I am trying to reset my password but receive a registration e-mail. What does this mean?
• I am trying to login using single sign-on and it's not accepting my password. What do I do?

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Account Settings 7

• How do I verify my alternate email address?
• How can I update my email preferences?
• When should I add credit card or debit card information?
• When should I add banking information? (ACH)
• How can I remove my credit or debit card information?

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