When Should I Add Credit Card or Debit Card Information?

Modified on Thu, Jun 4 at 5:02 AM

We only ask for your credit or debit card details in the following situations:

When your Thrive Account balance isn’t enough to cover a purchase
If you’re buying something from the Marketplace and your balance doesn’t fully cover the cost, you’ll need to enter a card to pay the remaining amount.
For recurring purchases (e.g., memberships)
If you’re signing up for something that renews monthly or annually, we require a card on file—even if your current balance covers the first payment. This ensures:
- Future payments can be processed if your balance is insufficient
- Your membership can continue uninterrupted
- You can keep your membership even if you leave your employer, by billing your card directly

How to add your credit or debit card:
Follow the steps below:

1. Log into ThrivePass and select "Settings" on the left side of your screen

2. Select "Add Card"

3. Enter your credit or debit card information and select "Submit".