Account Settings

How does ThrivePass protect my information?
Here at ThrivePass, we take the protection of your data seriously. We have implemented measures designed to secure your personal information from accidental...
Fri, 28 Sep, 2018 at 2:17 PM
Why does ThrivePass require an alternate email address on file?
If you ever leave your employer, you still will have access to your ThrivePass account. Your alternate email becomes your new username. If you have a member...
Mon, 13 Aug, 2018 at 2:28 PM
How do I verify my alternate email address?
Upon registration, you may be required to add an alternate email address. Once you've added it, you will receive an email asking you to verify your add...
Mon, 12 Nov, 2018 at 11:24 AM
How can I change my password?
From our website: Navigate to https://app.thrivepass.com and click on the link that says “Forgot Password?” Enter your company email address and click “S...
Mon, 13 Aug, 2018 at 3:07 PM
When should I add credit card or debit card information?
We only require your credit card information in two scenarios: If your Wellness Savings Account balance does not cover the entire amount of a purchase fr...
Mon, 13 Aug, 2018 at 3:02 PM
How can I remove my credit or debit card information?
If you are not paying for an active membership through your ThrivePass account, you can remove your billing information at at any time. Navigate to your Acc...
Mon, 13 Aug, 2018 at 3:06 PM
When should I add banking information? (ACH)
Your company must have Direct Deposit enabled as a reimbursement method in order to update your banking information. If you have a membership or qualifi...
Wed, 14 Aug, 2019 at 1:27 PM
Email Preferences
Why do we ask for a personal email address?  Even if you leave your employer, you will still be able to access ThrivePass’ marketplace. We ask for a person...
Mon, 13 Aug, 2018 at 5:40 PM