At ThrivePass, we are committed to providing you with a seamless experience when managing your recurring memberships on our Marketplace. To ensure transparency, we want to inform you about our billing process when utilizing both employer-provided funds and personal payment methods.
How it Works: You have the flexibility to purchase recurring memberships using a combination of employer-provided funds and your personal credit/debit card, as per your plan set-up.
Pre-Authorization Hold: When the cost of your membership exceeds the amount of employer-provided funds in your account, a pre-authorization hold (similar to a hotel hold) will be placed on your personal card. This hold is a precautionary measure to ensure that sufficient funds are available on your card in case there's a shortfall from your subsidy.
Billing Process: Rest assured, the funds will not be deducted from your account until your billing date. This allows you to use your employer-provided funds first and ensures a smooth transition to your personal payment method if needed.
Why We Do This: Our goal is to provide you with uninterrupted access to your memberships and services. The pre-authorization hold is a preventive measure to avoid any disruptions in case there's a deficit in your employer-provided funds.
We appreciate your understanding of this process, which is designed to make your experience with ThrivePass as convenient as possible. If you have any questions or concerns, please don't hesitate to reach out to our Support Team here
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