How Can I Verify My Recurring Reimbursement?

If you receive an email asking you to confirm your membership details, it means your company has requested periodic check-ins to ensure your membership is still active so you can continue receiving reimbursements.

Verifying your membership allows us to confirm your eligibility for ongoing monthly reimbursements. You’ll receive an email notification whenever it’s time to complete this verification. As part of the process, you’ll be asked to upload a receipt from a current or recent billing period showing that your membership is still active.

How to Verify Your Recurring Reimbursement

1. You will receive an email from ThrivePass with the subject line: "Action Required: Please Confirm Your Membership Details."
2. Review the email instructions:
   1. If your company uses a standard login, click the “Verify Membership” button in the email when you’re ready. You may be prompted to log in first.
   2. If your company uses Single Sign-On (SSO), log in and navigate to your Reimbursements tab to complete the verification.
3. You’ll be directed to a page displaying your membership details. Review the information and update it if the recurring cost has changed.
4. Upload a receipt from a current or recent billing period that confirms your membership is active.
5. Allow 1–2 business days for ThrivePass to review your submission. If additional information is needed, our Support Team will reach out.