How do I submit a one-time reimbursement?

Modified on Thu, Jul 3 at 9:14 AM

To submit a one-time reimbursement request, please follow the instructions below:

1. Login to your Thrive Account and click the 'Thrive Account' tile.

2. Click on the 'Reimbursements' tab and then on 'Request Reimbursement'.

3. Select the wallet from which you wish to spend funds (if you only have one wallet, please skip this step).

4. Search for your expense in the 'Search Eligible Expenses' bar and the system will show you the category in which it fits under (if eligible). Alternatively, you may browse by category.

5. Select the category you would like to submit under and select 'Request Reimbursement'.

6. Enter your reimbursement information and select 'Next'.

7. Under "How often do you pay for this purchase?" select "It was a one time purchase" and hit 'Next'.

8. Upload proof of purchase. Please ensure that you are providing an itemized receipt that outlines the following: Purchase Date, Purchase Price, Vendor Name, Service/Product Purchased.

9. Select your desired reimbursement method. Please note that depending on how your company has configured your program, these options may vary.

10. Confirm all information looks accurate and select 'Submit Request'.

Please note that eligibility for each wallet is determined by your employer and eligible purchases will differ wallet to wallet. Additionally, some programs outline that only current year purchases are eligible for reimbursement.

Once you submit a request, one of our team members will review your request to approve it or reach out if we have any questions. Please allow our team two business days to review your request.