To submit a one-time reimbursement request, please follow the instructions below:
1. Access your Thrive Account
2. Select the wallet you wish to file a reimbursement under
3. Click "Get Reimbursed"
4. Select the category that your purchase is eligible under
5. Ensure the category you selected is correct
6. Enter what was purchased and where it was purchased
7. Select "I pay for this on a recurring monthly basis"
8. Select the date you made your purchase on
9. Enter how much you paid for your purchase
10. Add any additional comments
11. Upload Proof of Purchase documents (up to 3 separate documents may be uploaded)
12. Select your desired reimbursement method, if applicable.
13. Confirm all information looks accurate and select "Confirm Reimbursement"
Please note that eligibility for each wallet is determined by your employer and eligible purchases will differ wallet to wallet. Additionally, some programs outline that only current year purchases are eligible for reimbursement.
Once you submit a request, one of our team members will review your request to approve it or reach out if we have any questions. Please allow our team two business days to review your request.