How do I check my reimbursement status?

This article provides a step-by-step guide for users to check their reimbursement status under the ThrivePass account dashboard.

Step 1: Open the website app.thrivepass.com and login using your Username and Password.

Please note if your company utilizes single sign on to access ThrivePass, you will need to follow the login process for your company. 

Step 2: Once logged in, you'll see your Benefits Suite ThrivePass dashboard on your screen. Then, select "Thrive Account" under “Your Benefits” section. 

Step 3: Your screen displays the Thrive Account dashboard, which includes "Your Wallet Details.” 

Step 4: Now, click on the "Reimbursements" tab to view all your reimbursement details.

Step 5: Here, you can view the reimbursement you wish to check the status of based on the below reimbursement cases:

• If your submitted reimbursement request is not approved, it will appear under “Pending Reimbursements.”
• If your submitted reimbursement is a one-time request and approved, it will appear under “Completed and Inactive Reimbursements.”
• If your submitted reimbursement is a recurring request and approved, it will appear under “Recurring Reimbursements and the status will be active.”
• If your submitted reimbursement requires any modification for approval, it will appear under “Action Required”.

Step 6: Now, to check the status and get more information about the reimbursement request, click on the "information symbol”. 

Step 7:  You can now view the status of the reimbursement along with the subsidy amount details.