At ThrivePass, we strive to ensure your satisfaction with every Marketplace purchase. While all sales are considered final, we understand that unexpected issues can arise. If you experience a problem with your product, please follow the guidelines below.
Return Policy:
All Marketplace (non-digital) purchases are final. However, if you encounter an issue with your item, please contact our Support Team within 30 days of your order date.
In your request, be sure to include:
- Your order details
- A clear description of the issue
- Any relevant supporting documentation (such as photos)
Our Support Team will review your case and provide guidance on next steps.
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