How can I avoid denial of my reimbursement request?

To avoid denial of your reimbursement request, ensure that your purchase meets the eligibility criteria outlined by your organization. 

To view eligible products:

1. Log in to your account.
2. Click on "Thrive Account".
3. Open your wallet.
4. Use the search bar to find a specific product or browse through the available categories.
5. You can learn more about each category by clicking on it.

Why was my request denied?

Request may be denied for various reasons, such as:

• Not being eligible under the current programming of your organization.
• Not meeting specific criteria outlined by your organization.
• Reimbursement has already been claimed for same purchase (i.e. duplicate request).
• Purchase date is before Account eligibility date.
• Submitting after your plan period ends. 
• Reimbursement submitted with incorrect recurrence.
• Reimbursement submitted under incorrect wallet.
• The attached proof of purchase is invalid/incomplete. To learn more about what each receipt must include, click here.

What should I do if my reimbursement request was denied?

Review the denial reason provided in the email. If the denial was due to an error or misunderstanding, you may be able to resubmit your request with the correct information.