How to Modify Request when it has been Returned
Why was my request returned? Requests are returned when you are missing the required documentation needed to approve your reimbursement request. This could be for several reasons, including but not limited to: your receipt missing the purchase date, the purchase amount, the product/service purchased, or the vendor/merchant name.
How will I know if my request was returned? You will receive an email from ThrivePass that states your request was returned, and the reason it was returned. This email will prompt you to modify your request to include the requested documentation needed to approve your reimbursement request.
What do I need to amend my returned request? The email you receive regarding your returned request will include a link that allows you to modify your request. Please see below for a step-by-step guide on how to amend/modify your returned request:
- You will receive an email from ThrivePass prompting you to make the necessary modifications in order to approve your request.
2. Select the "Modify Request" button
3. Once you have selected the "Modify Request" button, you will be taken to the reimbursement page. On this page, please upload the additional documentation that was requested.
- IMPORTANT TO NOTE: You may be required to log in to ThrivePass first. If this occurs, please log in as normal and then return to the email and select "Modify Request" once more.
4. Upload the additional documentation that was requested and select "Submit"
- IMPORTANT TO NOTE: You do not need to remove the original file you uploaded, you will only need to upload the additional requested documentation.