How to Modify Your Returned Reimbursement Request

Why was my request returned?

Your request may be returned if it’s missing required documentation needed for approval. Common reasons include:

• Missing purchase date
• Missing purchase amount
• Missing product or service details
• Missing vendor or merchant name

Make sure your receipt includes all of these details to avoid delays.

How will I know my request was returned?

You’ll receive an email from ThrivePass notifying you that your request was returned. The email will explain the reason and guide you on what needs to be updated.

How do I fix and resubmit my request?

Follow these steps to modify your returned request:

• Open the email from ThrivePass
  Read the contents carefully to understand what documentation is missing.
  

• Access your request

  • If your company uses regular login, click the purple “Modify Request” button in the email. You may need to log in to ThrivePass before clicking the button.
  • If your company uses SSO login, log in to ThrivePass and navigate to the “Reimbursements” tab to modify your request.
    

• Upload the missing documentation
  You’ll be taken to the reimbursement page. Upload the additional documentation that was requested.
  

  Note: You do not need to remove the original file you uploaded. Simply add the new documentation.

  
  

• Submit your updated request
  Once the additional documentation is uploaded, click “Submit” to send it for review.