If you receive an email asking you to confirm your membership details, then your company has asked us to check-in periodically to ensure your membership is still active so you can continue to receive reimbursement.
Confirming your membership details allows us to determine if we can continue to reimburse you each month. We will send you email notifications when you’re required to verify your membership details. You will be prompted to upload a receipt for a current or prior months purchase that shows your membership is still active.
How to Verify your Recurring Reimbursement:
1. You will receive an email from ThrivePass with the subject line "Action Required: Please Confirm your Membership Details".
2. Read the contents of the email and click the purple "Verify Membership" button in the email when you are ready to verify details. Please note you may have to first login to ThrivePass before you click this button.
3. You will be taken to a new page that is asking about the details of your membership. Please review these details and make any updates if the recurring cost has changed.
4. Upload a current or prior month's receipt of payment for this membership.
5. Please allow 1-2 business days for ThrivePass to review your verification request. The support team will contact you if they have any further questions regarding your verification.
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