How Do I Add My ACH Information?

Your company must have Direct Deposit enabled to add your banking information.

If you have a qualifying purchase not available on the Marketplace, you can submit it for reimbursement. You may add your bank account in Settings before submitting a request, or during the reimbursement process.

We partner with Plaid to securely connect and verify your bank account. When using Plaid, you’ll select your financial institution and sign in through their secure portal. Your information is encrypted, and your login credentials are never shared or stored. Learn more: Is Plaid Secure?

If your bank is not supported by Plaid, you can manually add your information by uploading documentation that includes your full account and routing numbers (such as a voided check or account screenshot).

To add your bank account:

1. Log in to your Thrive Account, and select "Settings" on the left side of your screen 

2. On the "Account Settings Page", there will be a section titled "Add Bank Account". Click on this.

3. The Plaid screen will pop up for you to automatically link your bank account. If you cannot locate your bank using Plaid, please select "No thanks, I'll add manually". 

4. Enter the requested info (this includes your bank name, account/routing number, account type, and uploading a document that outlines your full bank account number such as a voided check.) Then select "Submit".