My Monthly Reimbursement Was Approved, but I Haven’t Received It Yet—Is There a Delay?

There are a few factors that can impact when you receive your reimbursement.

Processing vs. Payment Timing

The reimbursement date shown in your ThrivePass account reflects when the reimbursement is processed in our system, not necessarily when you will receive the funds. The actual timing depends on the reimbursement method selected (for example, direct deposit, paycheck, etc.).

Valid-On Date for Monthly Reimbursements

If you’re enrolled in a recurring (monthly) reimbursement, the valid-on date also affects when payments begin. This date represents when your reimbursement is first processed and sent. It also becomes the recurring processing date for future reimbursements.

You can find your valid-on date in your ThrivePass account or in your confirmation email.

Example

If your valid-on date is the 1st of a month, your first reimbursement will be processed on that date. Future reimbursements will then process on the same day each month (for example, the 1st of each following month).

If you’re still unsure about your reimbursement timing, reviewing your reimbursement method and valid-on date can help clarify when to expect your funds.