How Can I Avoid Reimbursement Denials?

To help prevent your reimbursement request from being denied, make sure your purchase meets your organization’s eligibility requirements.

To view eligible expenses:

1. Log in to your account
2. Click “Thrive Account”
3. Open your wallet
4. Use the search bar to find a specific item or browse available categories
5. Click on a category to view detailed eligibility guidelines

Common Reasons for Denial

Reimbursement requests may be denied for reasons such as:

• The expense is not eligible under your organization’s program
• The request does not meet specific program requirements
• A reimbursement has already been submitted for the same purchase (duplicate)
• The purchase date falls before your account eligibility start date
• The request was submitted after your plan period ended
• The reimbursement was submitted with an incorrect recurrence type (e.g., one-time vs. monthly)
• The request was submitted under the wrong wallet
• The proof of purchase is invalid or incomplete

What Should I Do If My Request Is Denied?

Review the denial reason provided in your email. If the denial was due to an error or missing information, you may be able to correct the issue and resubmit your request with the appropriate details