How do I update my ACH information?

Your company must have Direct Deposit enabled as a reimbursement method in order to update your banking information.

If you have a membership or qualified purchase that is not found on our Marketplace, you’re eligible to be reimbursed. If your company has Direct Deposit enabled as a reimbursement method, you can update this information prior to submitting a reimbursement request in your account settings, or you may enter this information when completing a reimbursement request.

We partner with Plaid to authenticate your banking information and make this process as secure and seamless as possible. Plaid uses encryption to securely transmit your banking information, ensuring that your personal information is protected at all times. For an overview of how your information is protected, please reference this article: Is Plaid Secure?

If your bank does not support the ability to connect using Plaid, you will have the option to add your bank information manually. This will require that you upload verification of your bank information that will show your full bank account number and routing number such as a voided check or screenshot of your bank account information. To manually add or update your bank account information, please follow these instructions:

1. Log in to your Thrive Account, and select "Settings" on the left side of your screen 

2. On the Account Settings page, there will be a section with your previously added banking information. Select "Update".

3. Follow the steps to link your bank account via Plaid (if supported by your bank), or select "No thanks, I'll add manually".

4. Enter your banking information (this includes bank name, account/routing number, account type, and uploading a     document that outlines your full bank account number such as a voided check). Select "Submit".