How Do I Update My ACH Information?

Your company must have Direct Deposit enabled to update your banking information.

If you have a qualifying purchase not listed in the Marketplace, you can request reimbursement. When Direct Deposit is enabled, you can add or update your bank details in Settings before submitting a request, or during the request process.

We use Plaid to securely verify your banking information. Plaid encrypts your data to keep your information protected. Learn more: Is Plaid Secure?

If your bank isn’t supported by Plaid, you can manually enter your details by uploading proof (e.g., a voided check or screenshot showing your full account and routing numbers).

To update your bank account manually:

1. Log in to your Thrive Account, and select "Settings" on the left side of your screen 

2. On the Account Settings page, there will be a section with your previously added banking information. Select "Update".

3. Follow the steps to link your bank account via Plaid (if supported by your bank), or select "No thanks, I'll add manually".

4. Enter your banking information (this includes bank name, account/routing number, account type, and uploading a     document that outlines your full bank account number such as a voided check). Select "Submit".