ThrivePass Support

If you receive an email asking you to confirm your membership details, then your company has asked us to check-in periodically to ensure your membership is...

We have a goal to respond to all requests within two business days. The ThrivePass team is available Monday - Friday so a request submitted on the weekend w...

Our team will accept a physical receipt, an email receipt, or screenshot from your bank or credit card statement showing the transaction for membership re...

One-time reimbursement: If you requested a one-time reimbursement, this means that the expense is not recurring, and you will only be reimbursed for this o...

Gift card purchases are not eligible for reimbursement. You can find a list of what is eligible on the reimbursement page for each wallet. Each tile represe...

This article outlines the process taken when you select the gift card reimbursement method. What is the gift card reimbursement method?: Depending on th...

If your employer offers gift cards as a reimbursement method, you will have the option to receive a Mastercard gift card as reimbursement. After your reimbu...

Please list the actual cost of the purchase as seen on your proof of payment. We will only reimburse you based on how much money you have available in your ...