To submit a reimbursement, please follow the instructions below: 

1. Access your Thrive Account


 2. Select the wallet you wish to file a reimbursement under

3. Click "Get Reimbursed"

4. Select the category that your purchase is eligible under

5. Enter the name of the merchant you made your purchase from and how often you pay for the product or service (one-time purchase or a recurring monthly purchase)

6. Enter the purchase price and the purchase date

7. Select how you would like to be reimbursed

8. Upload your proof of purchase. Please make sure the documentation uploaded clearly shows the following: 

  • Purchase date 

  • Purchase price

  • Merchant Name

  • What was purchased

Please note that eligibility for each wallet is determined by your employer and eligible purchases will differ wallet to wallet. Additionally, some programs outline that only current year purchases are eligible for reimbursement. 


Once you submit a request, one of our team members will review your request to approve it or reach out if we have any questions. Please allow our team one business day to review your request.