To submit a reimbursement, please follow the instructions below: 

    1. Go to your Thrive Account  

    2. Select the wallet you wish to file a reimbursement against 

    3. Find the tile that applies to your purchase. (You can hover over the tile to see a definition about what is included in that category)  

    4. Click the ‘Get Reimbursed’ button on the correct category 

    5. Follow the remaining prompts 

    6. Submit!

 

 Please make sure the documentation uploaded clearly shows the following: 

  • Date 

  • Amount of purchase 

  • Description of purchase 

  • Merchant Name 

 

Please note that eligibility for each wallet is determined by your employer and eligible purchases will differ wallet to wallet. Additionally, some programs outline that only current year purchases are eligible for reimbursement. 

 

Once you submit a request, one of our team members will review your request to approve it or reach out if we have any questions. Please allow our Support Team one business day to review your request.